Refund Policy

Thank you for shopping at Shishi Shi Feng Wn Fuzhuang Shanghang. We appreciate your business and want to ensure you have a satisfying shopping experience. Please read our Refund Policy carefully.

Returns

We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

We offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item, please contact us at sfedgdgedf@163.com with details and photos of the damaged product within 7 days of receiving your order.

Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software products
  • Health and personal care items

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items are non-refundable.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Return

To initiate a return, please follow these steps:

  1. Contact us at sfedgdgedf@163.com with your order number and details of the item you wish to return.
  2. Pack the item securely and include your original receipt or proof of purchase.
  3. Ship the item to UNIT 1507c, 15/F., EASTCORE, 398 KWUN TONG ROAD, KWUN TONG, KL, Hongkong，999077

Lost or Stolen Packages

We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure.

Contact Us

If you have any questions about our Refund Policy, please contact us at sfedgdgedf@163.com

Thank you for choosing Shishi Shi Feng Wn Fuzhuang Shanghang. We value your satisfaction and are here to assist you with any concerns.